Open

It's See Click Fix - not See Click Close.

I'm glad the issues are still open under the RVA#, but citizens do not have access to that, and many of us don't have the time to call in during the work day. The bigger problem is things getting missed... If the issue is left open until it is actually fixed, it will help the city by avoiding duplicate reports, and allow others to provide more information on problems. This is not a concern about a specific department, which is why I marked "Other". Thank you again. Go RVA!!

Thank you for your concern. Please call 646-7000 for follow ups. Thank you for helping us build a better Richmond.

Open

Keep it open!!!!

..

This was getting better, but it seems to have started back towards the end of last week, especially on grafitti related posts. I have reopened several.

Seems much better!! Now there are some older acknowledged reports that need to be closed. Citizens cannot close acknowledged reports, so we ask the city please do.

Unfortunately this has started happening again. Especially with public works tickets. I understand they may not have a rep on here, but citizens/reporters can help verify if an issue has actually been fixed before it is closed here on SCF. Thank you.

This happened again today.

Here is an example of an older issue that was closed and never fixed:
Issue ID 3089423

https://seeclickfix.com/issues/3089423

See also: https://seeclickfix.com/issues/3120308

https://seeclickfix.com/issues/3166686

Please see: https://seeclickfix.com/issues/3255573

https://seeclickfix.com/issues/3433478

<-- is this good customer service?