Thank you for contacting the City of Huntsville with your service request. Your inquiry is being processed, and our department will respond as soon as possible.

Thank you,
The Huntsville Connect Customer Service Team

New trash can has not been delivered; please notify if we need to leave trash can on curb on a specified day for pickup/drop off

Any repairs are done on the same day as your collection. Leave your cart out by the curb until 4 pm on the day of your

CART TECH HAS MADE 3 ATTEMPS TO REPAIR YOUR LID. BUT YOUR CART HASNT BEEN OUT FOR THEM TO DO THE REPAIRS.

The days that the cart person had come by our residence is NOT the same day as collection.
They have either come by on a Tuesday or Thursday, which is NOT collection day. Our collection day is Wednesday. We have been placing our cart out for collection the night before collection day and leaving it out until the morning after collection in an attempt to have our cart fixed.
We would have appreciated being told to leave our cart out "until 4pm the day of collection" at the time we originally submitted our request; instead we were told in a comment on the service request over 30 days after we submitted a cart repair request. If you expect citizens to follow public policy, it would behoove you to notify the citizen of the policy AT THE TIME of request submission, not after.

All of our cart repairs are done on the collection day. Always give us a call that next collection day if it hasn't been taken care of. So, we can make sure it gets taken care of timely. We will get this work order ready for this week's collection.