Thank you for contacting the City of Huntsville with your service request. The City’s Information Technology Services Department will work with the appropriate service provider to resolve the issue. While it may take some time for the responsible service provider to make the repair, the ITS department will closely monitor the issue to ensure the repairs are made.

Please note you may follow this request by referring to the assigned tracking number. You will be notified by email when your service request has been handled.

We hope you will visit us again at Huntsville Connect with future service issues.

Thank you,
The Huntsville Connect Customer Service Team

Thank you for contacting Huntsville Utilities with your service request. These low hanging lines do not belong to Huntsville Utilities, they are COMCAST and WOW! telecommunication lines. We have contacted them and asked them to raise these lines. Any future concerns should be sent to COMCAST and WOW!.

Thank you,
The Huntsville Connect Customer Service Team

Thank you for reporting your service request to the City of Huntsville. Your issue has been handled and we are closing your request. If you need further assistance, please let us know.

Thanks for checking in with Huntsville Connect!

Your Customer Service Team