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Receieved mail on Directors@rioc.com
From: "Joelle G."
Subject: Careless Bus Driver
Date: January 7, 2012 6:33:28 AM EST
To: RIOC Board of Directors

Good morning,
Today on 1/7/12 at approx. 617am, I was picked up by a bus driver at the Octagon. He went down the 102 route & came back up to the 102 bus stop near my building. This was on bus 5, according to th number right near the entryway in the bus and on the outside of the front bus door

I was getting on the bus and the bus driver closed the door on my hand. He started to drive off as I was not even to my seat first.

So I said, 'Watch it there. That was my hand.' I didn't say it in a rude way either. He didn't say anything. No 'I'm sorry' or anything.

What makes matters worse is that I have an apparatus on my knee to help me walk. He didn't even lower the bus when I got on or when I got off.

I don't know what the deal is with some of your bus drivers but they need to be taught manners and how to deal with people.

Also, they need to be lowering the bus at all times for everyone, not just for the people who have wheelchairs or strollers. That is another thing that isn't occurring with the bus drivers across the board & I know they don't do it so that they can save time. They need to be putting safety first and most are not doing that.

Thanks for reading this and please let me know what occurs concerning this situation. I feel that this bus driver needs to be reprimanded & learn how to lower the bus & learn some manners.

Take care.

- Joelle G.