The city's staff are largely unaware of SeeClickFix. Some departments have amalgamated it into their daily work, which is why Tanya from Toronto Hydro has such a presence, and graffiti is the most acknowledged issue. But things like cable boxes are left to rot in our streets.

I sincerely wish I knew what the next step ought to be in this situation, as my own neighbourhood is rife with sunken, broken-open, and graffiti-ed junction boxes. A few weeks ago someone(s) made their unhappiness known by touring each junction box in the area to hit or kick them into complete submission. Still the city has not seen fit to care.

I really hope something comes of this reporting of junction boxes. I know it'll take time for the issue to permeate the depths of the city departments, but it is repugnant that Bell, Rogers, and the Channell Corporation (and anyone else responsible for placing those junction boxes) have not been held accountable for the dangerous roadside trash.

I don't know how workers for Bell and Rogers go home and sleep at night - those corporations are the culprits for a lot of neglectful repairs and abandoned junction boxes that make Toronto resemble a ghetto.

I wrote to Toronto Hydro regarding reporting efficiencies on August 11th. They forwarded my email to their website team. The email address, should you wish to detail your own feelings and thoughts: The customer service staff were gracious and pleasant to email. I attached my message:

>>"Comments: It would tremendously beneficial to link your reporting webforms to Toronto 311. There is a lot of confusion regarding how to report issues in the city. It's also time-consuming to try to remember or research where to report a significant, but non-emergency issue. I can only wait so much on the phone-line, so I prefer to submit most reports via the Internet.

>>Making 311 the hub for all city services will utilize the city's and citizens' time more efficiently, generate more well-being, and impress upon the public each department's mandate and operation. Much less time will be spent answering misdirected phone calls and emails.

>>I am glad to see that Toronto Hydro has a presence on SeeClickFix.com. The incredibly user-friendly website allows anyone to report and track non-emergency issues anywhere in the world via the internet. I wonder if Toronto Hydro has plans to increase their presence on the website? Would you be likely to add your own categories of issues for things like broken streetlights?"

I also went on to outline the benefits I see in the SeeClickFix application that 311 and Toronto Hydro are lacking within regards to their current systems to report issues. The city and 311 portrays themselves to be one entity, whereas it's made up of a multitude of departments that have difficulty operating as a whole.

I just read this article about Bell feeling the heat with all the broken junction box reports - maybe you've seen it?:
http://www.thestar.com/yourtoronto/the_fixer/2013/06/10/bells_army_of_eyes_reminded_to_watch_for_damaged_utility_boxes_the_fixer.html

So it's something that Bell employees are on the lookout for their damaged property. Bell and other corporations are apparently responsible for the array of rotting junction boxes, but these boxes are located on city property, and I hope one day soon there will be an easily accessible web-form to report damages to the electrical boxes.