6/14/2013 - Service Review: Richmond Sidewalk Mgmt ( 20020887638 ) noted as of 4/3/2013 that Brick section of sidewalk will be done on the side of address of 1501 Grove - 1 - 3 4ft X 5ft tree well
section of brick sidewalk has been inspected as needing maintenance. This has been placed on the DPW Sidewalk Repair list. Because of time that may be involved with sidewalk requests, updates or follow up can be conducted by dialing the Richmond Customer Care Center at 804-646-7000 and referring to 20020887638- rtt

6/14/2013 - Service Review: Richmond Sidewalk Mgmt ( 20020887638 ) noted as of 4/3/2013 that Brick section of sidewalk will be done on the side of address of 1501 Grove - 1 - 3 4ft X 5ft tree well
section of brick sidewalk has been inspected as needing maintenance. This has been placed on the DPW Sidewalk Repair list. Because of time that may be involved with sidewalk requests, updates or follow up can be conducted by dialing the Richmond Customer Care Center at 804-646-7000 and referring to 20020887638- rtt

Since it is June and no work has been done, it seems premature to close this issue. If info is available as to when repair will be made, then it might be appropriate to close this issue. SeeClickFIX.

6/14/2013 - Thanks so much for your communication with the City of Richmond government. The sidewalk maintenance has and tentative schedule to be completed by 4/28/2017. SeeClickFix is setup for quick fixes in the City of Richmond that can take place more immediately once entered onto SeeClickFix. Please understand that sidewalk maintenance most times will take more than one year for maintenance to take place once the safety inspection is executed. This is due to the size of the crew and the volume of tickets that must be prioritized and worked on. You service order is still open in our CRS work order system. We ask that citizens become accustomed to placing sidewalk requests onto the Citizens Request System (CRS):

http://eservices.ci.richmond.va.us/applications/citizensrequest/frmNewEntryType.asp

to keep an eye on the progress of the CRS ticket for sidewalk maintenance. Also you are able to call the Richmond Customer Care Center at 646-7000 with the request number (20020887638) so that updates and follow through can take place.

We appreciate your communication that helps us in “Building The Best Richmond” together – rtt

Not to be difficult here, but this sidewalk issue is way beyond mere maintenance. It is hazardous, especially at night, and should be addressed on a much more aggressive schedule. It is 2013 and this issue needs attention before 2017. A 4 year window is unacceptable. Please escalate this issue.

6/17/2013 - Thanks so very much for your communication - I will go ahead and double check the temp/safety repair for this location - the actual permanent repair schedule (20020887638) is based upon size of the crew and the volume of tickets that must be prioritized in relation to each other and then worked - the sidewalk maintenance plan for this location is for permanent execution to tentatively take place by 4/28/2017- permanent repair could also happen before this pending date - again, I am double checking temp/safety patching with this Mgmt team

We appreciate your communication that helps us in “Building The Best Richmond” together – rtt

Thank you for placing cones at this location. I hope it is indicative of pending work. Please note that there is reserved handicapped parking adjacent to this damaged sidewalk, which should support an accelerated repair/replacement schedule. I also watched a young mother with a baby in a stroller and a toddler in hand try to navigate this difficult terrain. They are residents on the street and would probably also appreciate this issue being fixed. Again, thank you.

This afternoon I noted that City crew have dismantled a portion of the brick sidewalk just 20 feet from the heavily damaged concrete sidewalk I reported back in June. I hope that efforts will be made to coordinate repairs of these very proximate sections of sidewalk in an effort to maximize cost savings and minimize inconvenience to residents. Thanks.

P. S. The City crew has left the bricks from today's work in stacked two piles. This is not advisable given the heavy foot traffic along N. Plum St., especially after the nearby bars close. Although the pile is very neatly stacked, leaving the bricks here will likely lead to damage to private (car and house windows) and public (lights) property when passersby use the bricks as projectiles.

10/19/2013 - Service Review: Thanks for your continued communications - this matter is still pending work complete notice from DPW Sidewalk Repair team - safety attention was provided . . .

We appreciate your communication that helps us in “Building The Best Richmond” together – rtt

3/18/2014 - Service Review: Richmond Sidewalk Mgmt ( 20020887638 ) noted as of 4/3/2013 that Brick section of sidewalk will be done on the side of address of 1501 Grove - 1 - 3 4ft X 5ft tree well
section of brick sidewalk has been inspected as needing maintenance. This has been placed on the DPW Sidewalk Repair list. Also the temporary safey measures have been set into place until the sidewalk pavement replacement can take place. Because of the longer time that may be involved with sidewalk requests, updates or follow up can also be conducted by dialing the Richmond Customer Care Center at 804-646-7000 and referring to 20020887638- rtt

No work has been done. No safety measures are in place. The condition of the sidewalk continues to deteriorate. This is adjacent to a reserved handicap parking space. Please take active steps to immediately address this issue, re-prioritizing your list as necessary. Shame!

Richmond Sidewalk Mgmt ( 20020887638 ) noted as of 4/3/2013 that Brick section of sidewalk will be done on the side of address of 1501 Grove - 1 - 3 4ft X 5ft tree well
section of brick sidewalk has been inspected as needing maintenance. This has been placed on the DPW Sidewalk Repair list. Also the temporary safey measures have been set into place until the sidewalk pavement replacement can take place. Because of the longer time that may be involved with sidewalk requests, updates or follow up can also be conducted by dialing the Richmond Customer Care Center at 804-646-7000 and referring to 20020887638- rtt

Again, no safety measures are in place and it has been almost a year since the inspection noted in your cut-and-pasted response. This issue will remain open until someone actually does some work on the sidewalk.

3/19/2014 - Service Review: Safety measures are in place -- this repair has been planed - rtt

Thanks for fixing this issue!

No safety measures in place. Come by and check it out. Also, a plan is not action.

3/21/2014 - Thanks for communication with Richmond City government online. Removing certain sidewalk pieces and placing caution devices out is considered safety measures. An inspection that included comparative assessment prioritization for repair scheduling has already taken place and the maintenance plan is for 1 - 3 4ft X 5ft tree well section of brick sidewalk work to be accomplished between now and April/2017. If you need to continue dialogue about this matter, please do so by communicating with Richmond Customer Care, 804-646-7000, and refer to #20020887638.

We appreciate your communication that helps us in “Building The Best Richmond” together – rtt

Open until work completed.

3/21/2014 - Thanks for communication with Richmond City government online. Removing certain sidewalk pieces and placing caution devices out is considered safety measures. An inspection that included comparative assessment prioritization for repair scheduling has already taken place and the maintenance plan is for 1 - 3 4ft X 5ft tree well section of brick sidewalk work to be accomplished between now and April/2017. If you need to continue dialogue about this matter, please do so by communicating with Richmond Customer Care, 804-646-7000, and refer to #20020887638.

We appreciate your communication that helps us in “Building The Best Richmond” together – rtt

3/25/2014 - please understand that you will need to follow through with phone call to Richmond Customer Care, 804-646-7000, and refer to #20020887638 for updates or to share more detail information. Projects that will take substantially more than a year to maintenance are not monitored on SeeClickFix.com/Richmond. However the work order is still open and pending action

We appreciate your communication that helps us in “Building The Best Richmond” together – rtt