NES Customer Frequently Asked About Topics

Start, Stop, or Transfer Service- To transfer your NES electric service to a new address within our service area, call 615-736-6900. At the prompt, press 2.

Outages- Customers have 3 Easy ways to report an outage.

· Online Account Login- Visit our website from your mobile device to report a power outage through My Account. Customers without an online profile can register here at https://www.nespower.com.

· Text "OUT" from Mobile Device- Quickly report a power outage by texting "OUT" to 637797 (NESPWR).

· Call 615-234-0000- Call our automated reporting line, 615-234-0000. You will need the NES account number, meter number or phone number associated with your account for the system to recognize your outage.

Street lights- To report an issue with a streetlight, go to https://www.nespower.com/securitylight.aspx, complete the form below and click submit. Customer will receive an email confirmation of the form’s receipt.

AMI Meter Installation Deferral- NES does allow for a deferral of AMI, although there are costs associated. Any customers who are interested in that can call customer relations--(615) 736-6900.

Tree Trimming- To protect the electrical system from tree damage during severe weather events, NES is committed to sustainable tree trimming practices. Customers are welcome to contact our dedicated tree trimming hotline at 615-695-7400 on Monday-Friday, 7:30 a.m. to 3:30 p.m.