Join a growing startup team that is connecting 100,000's of citizens to each other and their government world wide. Our data feeds are distributed by hundreds of media partners who use the data to inform readers and hold their government accountable. SeeClickFix is an affirmative action - equal opportunity employer.

Come join us in remaking the user interface to government. Power to the community!

We believe treating our employees right is important to doing great work. Here are the benefits we are offering right now:

SeeClickFix is an Equal Employment Opportunity Employer. The decisions and criteria governing the employment relationship with all employees are made in a non-discriminatory manner—without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, military status, sexual orientation, or any other factor determined to be an unlawful basis for such decisions by federal, state, or local statutes.



Browse Openings

Account Executives prospect potential new business partners throughout an assigned territory, owning new Annual Recurring Revenue Growth for that region that meets quota expectations.

About Us

We are a civic tech pioneer that has built the largest public citizen network in the world. Our tools help hundreds of thousands of citizens throughout the US to connect with local governments — fixing neighborhood problems and uniting communities. We also work hard to drive efficiency, cost savings and velocity to our partners within City Hall by offering them a smart flexible management platform to better handle customer service.

About The Role

You are inquisitive, articulate and thoughtful. You are a good storyteller and listener. You are excited to distribute and amplify the story of SeeClickFix users—both citizen and government. Most of all, you are totally onboard with the SeeClickFix mission: to build trust and accessibility in local governments by empowering citizens.

Specific responsibilities include:

  • Generate demand by getting the word out about SeeClickFix through every medium possible such as email campaigns, telemarketing, webinars, conferences and social selling
  • Convert inbound leads to progress and close new business deals
  • Qualify and cultivate new business leads to late stages and upsell/cross-sell opportunities
  • Take accountability for your geographic territory and understand buying dynamics, the marketplace, the culture that helps you capitalize the opportunity at hand
  • This is a quota-based position that demands both prospecting and closing skills

We are a small team, so you will focus on all three areas of our content strategy with the team:

  1. Lead Generation
  2. Educating qualified leads
  3. Navigating often complex evaluation/ procurement processes to a yes!

Experience

  • Bachelor’s degree in relevant field
  • 2-3 years experience in relevant pursuits

How to Apply

Send an email to our Growth Manager Shaun McGrath to apply. Please include a resume, cover letter, and contact info.

About Us

We are a civic tech pioneer that has built the largest public citizen network in the world. Our tools help hundreds of thousands of citizens throughout the US to connect with local governments — fixing neighborhood problems and uniting communities. We also work hard to drive efficiency, cost savings and velocity to our partners within City Hall by offering them a smart flexible management platform to better handle customer service.

About The Role

Are you a great listener? Do you value helping people? Want to make an impact and do work that is meaningful? This opportunity is for you!

We are looking for a motivated and hands-on person with customer support experience to join our Client Services team in the role of Customer Success Specialist. You will be tasked with responding to client and resident requests for support. As a member of the Customer Success Team, this role serves as one of the main entry points for clients and citizen to reach out for help.

This listing is for a full-time position at our office in downtown New Haven, CT.

What we will expect you to do….

  • Friendly, responsive, and timely reply to all client and citizen requests for support (via email, tickets and phone)
  • Coordinate zero to minimal backlog of outstanding support requests at all times
  • Ability to turn an upset user into a user for life
  • Work with teammates to ensure coverage for support M-F 8am-6pm ET
  • Actively ensure that support tasks are not landing on the plates of other non-support staff – proactively seek to address all support tasks
  • Dedicated to crazy awesome excellent customer service
  • Become an expert in and knowledgeable of the SeeClickFix community, CRM and mobile products
  • Be involved in conversations about product features and defects, and share ideas on enhancements and solutions
  • Advise on client feature requests
  • Take on and complete ad hoc projects, as directed by management

What you will likely need to succeed…

  • College degree or equivalent
  • Experience with social media (Twitter, Facebook, LinkedIn, etc.)
  • Experience with mobile devices
  • Able to understand and discuss basic web technology
  • Comfortable learning and figuring out new technology
  • Understanding of civics and local government structure, a plus
  • Demonstrated ability to work within tight deadlines
  • Knowledge of html is a plus

CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients and communities we serve.

How to Apply

For more information, check out this page. To apply, go here to submit an application.

About Us

We are a civic tech pioneer that has built the largest public citizen network in the world. Our tools help hundreds of thousands of citizens throughout the US to connect with local governments — fixing neighborhood problems and uniting communities. We also work hard to drive efficiency, cost savings and velocity to our partners within City Hall by offering them a smart flexible management platform to better handle customer service.

About The Role

As the Implementation Project Manager you will be responsible for the successful client implementation of CivicPlus software. You will be responsible for understanding project requirements, developing solutions, configuring the application and training our clients on the software. Projects range in complexity from a single point of contact to managing multiple client departments with diffuse and uncertain authority on who can commit the client to decisions. This role is responsible for tracking and communicating progress, motivating clients to complete actionable next steps, to deliver a successful project on schedule.

We’ll expect you to…

  • Develop and manage implementation plans, ensuring timely completion and successful delivery according to client and CivicPlus expectations
  • Assemble, guide and lead implementation projects
  • Coordinate completion of all tasks related to client implementations, including but not limited to:
    • Schedule meetings
    • Provide product training
    • Configuration of product for client organizations
    • Creation/launch of mobile apps
  • Collaborate with Product team to improve features related to implementation and on-boarding of clients, including but not limited to:
    • Copywriting of help text and product functionality
    • Providing product review and feedback
  • Manage client expectations and drive next actionable steps to complete tasks
  • Effectively communicate with client and CivicPlus senior management, project team members, 3rd party consultants and others
  • Elicit maximum quality, productivity and effectiveness among project teams
  • Monitor and report project performance against milestones
  • Provide timely status updates in ticketing and project management systems, meetings, etc.
  • Anticipate roadblocks, assess alternatives, and recommend solutions.
  • Support and implement process improvements to evolve the client implementation process
  • Provide backup coverage for Customer Support

What you’ll need to succeed…

  • College degree or equivalent is preferred, but not required
  • Understanding of civics and local government structure, a plus
  • PMP Certification, a plus
  • Experience managing projects (SaaS implementations a plus)
  • Strong organizational skills
  • A healthy respect for process to keep everyone coordinated and moving forward
  • The knowledge and experience to know when to go around the process
  • Outstanding written and verbal communication skills
  • Strong presentation and interpersonal skills
  • Skilled in relationship development and management
  • Ability to tackle small, sometimes redundant, tasks quickly and painlessly
  • Ability to create processes for projects that are new or one-offs
  • Ability to lead meetings either in person, on the phone or through video calling
  • Effective at interacting with teammates and management from multiple locations
  • Skilled in grasping complex concepts and presenting them in clear and concise language Demonstrated ability to work within tight deadlines
  • A willingness to tackle the unknown with little direction

CivicPlus is proud to be an Equal Employment Opportunity employer. At CivicPlus, we celebrate and support diversity for the benefit of our employees, products, clients and communities we serve.

How to Apply

For more information, check out this page. To apply, go here to submit an application.

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New Haven