The Wesleyan Chase neighborhood was missed again, too!

Thank you for using the VB Works service request system! The City of Virginia Beach has received your request.
Yard Debris regulations are different from trash and recycling bin regulations. The Waste Management website, https://www.vbgov.com/government/departments/public-works/pw-waste-management/Pages/curbside-services.aspx includes the following:
• One pile, generated from each house, will be collected on each collection day.
• You may also dispose of smaller yard debris, such as grass and leaves (no dirt, rocks, mulch or root balls) in up to 25 clear plastic bags, not more than 25 lbs. per bag.
Our understanding is that Waste Management cannot guarantee that every bag of yard debris will be collected on the first collection day after its appearance curbside. There is therefore no City Code stipulating how long yard debris bags may be curbside, whether before or after collection days.
Code Enforcement has informed us: “It is not a code violation to place yard debris at curb prior to collection day. The code only applies to Waste Receptacles being placed in the street prior to 5 p.m. prior to trash collection day and not being removed the day of trash collection.”

Why is this listed as closed when the yard waste is still in the street uncollected?
Please have someone do their job and fix this two week old issue.

Another day has passed and this problem has not been fixed.
Do any competent people read these issues.
All I get are the same form letter replies while everyone's trash remains in the street.
Please have a supervisor contact me to explain why this terrible city "service" continues.

Hello...is anybody out there? Does anyone do anything with these missed service requests?
Why is this pile of yard waste still in the road uncollected?
Why am I charged a fee for trash collection when the provider does not collect it and repeatedly ignores requests to remedy the problem?
Is this the Public Works Department or the Department of Incompetence?