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Dead bird on tracks at Newkirk station Archived

2 Newkirk Plaza Brooklyn, NY 11226, USA Show on Map Hide Map
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Reporter

Issue ID:

84993

Submitted To:

Community

Category:

None

Viewed:

1346 times

Neighborhood:

City Council District 40

Reported:

on

Description

It has been there for about six weeks. I sent an email to the MTA on February 4th. My email to them and their response is copied below.
Recently you requested personal assistance from our on-line support
center. Below is a summary of your request and our response.

Subject
dead bird on tracks

Discussion Thread
Response (Jim Leopard) - 02/07/2011 03:29 PM
We regret if you experienced difficulty due to the conditions you reported.

Please be assured that customer safety and comfort are New York City Transit’s highest priorities. All stations are scheduled to be cleaned and disinfected, and station cleaners are responsible for removing litter, emptying trash receptacles, and disinfecting unsanitary areas upon detection. Stations are also routinely inspected and baited for rodents as necessary. In addition, some of our stations are hose-washed with high-pressurized hot water.

In response to your e-mail, we will continue to inspect all stations and adjust cleaning coverage as necessary to ensure a proper environment for our customers.

If you have further station-related questions or concerns, we ask that you contact us at (718) 330- 1234, from 6:00 a.m. to 10:00 p.m., seven days a week, regarding this type of issue.

We take the concerns of our customers very seriously and thank you for having taken the time to bring this matter to our attention.

Christopher Basile
B Line, Q Line and Franklin Avenue Shuttle
Acting Line General Manager.

Auto-Response - 02/04/2011 07:53 AM
Dear B/ Q / Franklin Avenue Shuttle Line Customer:

Thank you for taking the time to write. Your comments are important to me and my team as we work together to improve your commute and meet the high standards you expect. Each letter or comment that we receive is treated like a ""Rider Report Card"" on our efforts. I want to assure you that your comments will be investigated, analyzed and changes will be made where possible. I will personally oversee implementation of changes that will make your ride safe and smooth. We welcome your comments, suggestions, concerns and compliments. Thank you for your continued input and support.

Sincerely,
Christopher Basile
B Line, Q Line and Franklin Avenue Shuttle
Acting Line General Manager.

Customer (Rob Viola) - 02/04/2011 07:53 AM
It's on the Manhattan bound tracks and had been there for weeks. Please remove.

Thanks.

Question Reference #110204-000027
Product Level 1: NYC Transit Subway
Product Level 2: Q Line General Manager
Category Level 1: Comment
Date Created: 02/04/2011 07:53 AM
Last Updated: 02/07/2011 03:29 PM
Status: Closed
Date/Time of Event:

Location of Event
newkirk station

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3 Comments

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