Thank you for contacting the City. I appreciate your concern, however, we cannot take complaints as it hasn't been 24 hours since the snow stopped falling. City code allows 24 hours after the snow stopped falling for snow and ice removal, and since it started snowing again, we cannot take complaints until that time.

If the property owner hasn’t shoveled after that 24-hour period (after the snow stopped falling), please let us know. Thank you.

City Code 113.02 states the owner or occupant of any building or lot abutting a public sidewalk is responsible for and shall remove any accumulation of snow and/or ice from said public sidewalk within twenty-four (24) hours after the snow and/or ice has ceased to fall, gather or accumulate. The cleared area must be the full length and width of the sidewalk and sidewalk ramps must be cleared to the street. If the walk is covered with ice, please salt and sand as needed.