Outage was related to a motor vehicle crash in Stoneham. I have cut and pasted directions from Eversource for future power outrages below.

The single-point-of-contact Toll Free NSTAR phone number for the general public to report an electric outage is 1-800-592-2000.

If the City receives calls from residents or businesses reporting an electric outage, it is very important to have the NSTAR customer call the 1-800-592-2000 phone number from their property to report the
problem. This phone number is a “smart” phone line that has the ability to identify the location of their call, the electric account number, and more importantly, help identify the common equipment that might be the source of a problem that generated numerous outage calls. These customer calls help NSTAR diagnose and expedite system repairs or failed equipment replacement. Moreover, a customer call will automatically generate an NSTAR Trouble Ticket and enter the Ticket into the NSTAR Trouble System for prompt response. This phone line is typically answered by an NSTAR Call Center Representative during normal hours however when a major ERP event occurs this line is fully-automated and menu driven. While this may not be as personal as preferred, it is by far the most efficient process to identify and log trouble on the system and get resources dispatched to make the repairs. During a major ERP event we may receive 60,000 calls or more an hour.