SeeClickFix Job Openings

Creative Designer

As creative designer you'll be responsible for content related design decisions, including marketing materials, digital artwork, and copy. In addition you will be guide UI and UX design decisions with our development team.

This position is for full-time employment, on-site at our office in downtown New Haven.

What We're Looking For

The right person for the job is an excellent communicator, knows how to work on a team, can take feedback and inspire people with their creativity. In addition, they have experience with one or more of the following:

• Graphic design
• Writing and copy
• Passionately and aggressively improving end user experience
• Corporate Identity
• Advertising or Marketing
• Building applications with smooth intuitive UIs

Additionally, you'll need:

• The best design portfolio in the world.
• Strong understanding of modern client-side engineering techniques using JavaScript, HTML and CSS.
• Interest in working as part of an iterative, collaborative, agile software development process. You'll be able to work well alongside user experience designers, members of the support team and business stakeholders.

Come help us reshape government and civic engagement.

Community Management and Marketing

SeeClickFix uses the power of public and distributed communication via the web to bring citizens closer to their local government and each other. Through partnerships with local media, governments and social user features SeeClickFix has spread all over the United States and is starting to spread internationally. The SeeClickFix platform reaches millions of eyeballs each month and consists of content contributed by hundreds of thousands of users…and the party is just getting started.

As a community manager you will be tasked with cultivating and fostering a strong online community that is respectful to one another and works collectively at a local level to improve their communities off-line. Moderating and guiding local communities online to make a real difference in their community offline will be your main focus at SeeClickFix.

This position is for full-time employment, on-site at our office in downtown New Haven, CT. What We're Looking For

The right person for the job will be patient and optimistic and know how to translate that ethic into written and verbal form. A strong community manager will be able to turn an upset user into a user for life. While you don’t have to have worked at a start-up previously you need to be prepared to work at a start-up. What does this mean? Start-up culture and SeeClickFix culture is one of dedication to the community over everything else. You must be prepared to carry weight for others and take on tasks outside of your typical responsibilities when needed. You need to be ready to be as important to the organization as the founders. SeeClickFix’s hierarchy is flat and everyone in the office is an equal decision maker. Community managers are involved in conversations about features and have a vote on matters related to the platform.

Most importantly we want you be really really ridiculously smart and fun. We also really want you to care about civic engagement and stronger neighborhoods.

The ideal community manager will have:

• Really Really Ridiculously good written and verbal communication skills
• Ability to tackle small sometimes redundant tasks quickly and painlessly
• A strong like for twitter and other social media but not the kind of love affair where you think it’s the answer to everything.
• A strong like for SeeClickFix to the extent that you think it’s the answer for everything
• Ability to write creative and interesting blog posts about sometimes mundane things like reporting potholes
• Understanding of civics and local government structure
• Planted a tree in their neighborhood or at least picks up trash when they see it on the ground
• A sense of humor in the office and with SeeClickFix users
• Used SeeClickFix and has an understanding of the way the tool works
• A bachelor’s degree or be Bill Gates or Mark Zuckerberg

Bonus Traits for brownie points:

• Some knowledge of html or design tools
• Fast hands on the Ping Pong table
• Likes bicycles more than cars
• Bilingual
• Multilingual
• A user profile on SeeClickFix with over 200 civic points

Mobile Engineer

As a developer on our small and growing team you'll have a huge impact on all of our current and future projects. Your engagement will span the entire product life cycle, including: product design, implementation, deployment, refinement and ongoing performance and scalability tuning.

This position is for full-time employment, on-site at our office in downtown New Haven.

What We're Looking For

The right person for the job will have a strong commitment to engineering excellence and a drive for continuous process improvement. We're looking for somebody who thinks outside of the box and offers creative solutions to our interesting and challenging problems. For three or more years, you've been:

• Building applications with smooth intuitive UIs
• Consistently shipping new updates to the app stores
• Passionately and aggressively improving end user experience
• Have hands on experience with RESTful and SOAP APIs
• Pursuing software engineering as a craft outside of your day job
• Keeping current on the evolving mobile landscape
• Understand how to work on a team of developers using distributed version control and bug tracking

Additionally, you'll need:

• Great code that you're proud of, preferably open source.
• Strong understanding of modern client-side engineering techniques using JavaScript, HTML and CSS.
• Interest in working as part of an iterative, collaborative, agile software development process. You'll be able to work well alongside user experience designers, members of the support team and business stakeholders.

Come help us reshape government and civic engagement.

Government Sales Associate

As a Government Sales Associate you will be selling our customized cloud-based government software suite to local governments around the world. SeeClickFix sees signs that the market for social and open communication systems between citizens and their governments is growing rapidly. SeeClickFix continues to be the only company filling this market in a way that truly meets all of the feature demands from both citizens and governments. Amongst the products you will be selling are customized smart phone applications and facebook applications that allow citizens to report problems in their communities as well as tools for tracking those requests. Check out our website or smartphone apps for examples of what we do best and also http://www.seeclickfix.com/government to learn a bit about our software.

This position is for full-time employment, on-site at our office in downtown New Haven, CT. You will join a team that has more than doubled in size over the last year to 11 full-time employees.

What We're Looking For

The right person for the job will have a few years experience in sales. We are more interested in a record of top performance in your industry than your experience selling cloud based software to government, but the later is definitely a plus. While you don't have to have worked at a start-up previously you need to be prepared to work at a start-up. What does this mean? Start-up culture and SeeClickFix culture is one of dedication to the community over everything else. You must be prepared to carry weight for others and take on tasks outside of your typical responsibilities when needed. You need to be ready to be as important to the organization as the founders. SeeClickFix's hierarchy is flat and everyone in the office is part of the decision making process. Sales Associates are involved in conversations about features and have a say in matters related to the platform.

Most importantly we want you be really really ridiculously smart and fun. We also really want you to care about civic engagement, stronger neighborhoods and more efficient governments and be willing to make the cold calls, emails and even show up at a door to enable this through the sale of our software. The ideal Sales Associate will:

• Aggressive and self motivated. A real bulldog when it comes to making cold calls, arranging in person meetings and sending cold emails.
• Well spoken and confident.
• Interest in free and paid cloud software either in personal or professional use
• A high performing track record in a previous sales role
• A sense of humor in the office and with our clients
• Desire to exceed monthly goals and work partly on commission
• Used SeeClickFix and has an understanding of the way the tool works
• A bachelor's degree

Ruby on Rails Developer

As a developer on our small core team you'll have a huge impact on all of our current and future projects. Your engagement will span the entire product life cycle, including: product design, implementation, deployment, refinement and ongoing performance and scalability tuning.

This position is for full-time employment, on-site at our office in downtown New Haven.

What We're Looking For

The right person for the job will have a strong commitment to engineering excellence and a drive for continuous process improvement. We're looking for somebody who thinks outside of the box and offers creative solutions for our interesting and challenging problems. For three or more years, you've been:

• Shipping web-based applications to production with Ruby on Rails
• Passionately and aggressively refactoring code
• Have hands on experience with RESTful and SOAP APIs
• Using Test-Driven Development to guide your software designs and catch bugs and regressions
• Pursuing software engineering as a craft outside of your day job

Additionally, you'll need:

• Great code that you're proud of, preferably open source.
• Strong understanding of modern client-side engineering techniques using JavaScript, HTML and CSS.
• Interest in working as part of an iterative, collaborative, Agile software development process. You'll be able to work well alongside user experience designers, members of the support team and business stakeholders.

International / Community Market Intern - Credit Only

The International/Community Market Intern assists the Community Manager in operating day-to-day tasks with managing the SeeClickFix community. The intern will act as a liaison for SeeClickFix between the community, media, and government officials. The intern carries out responsibilities in the following functional areas: marketing, social media outreach, customer relations, public relations, and writing.

Duties

• Proactively and creatively assist citizens
• Create watch areas for citizens, media partners, and governments
• Monitor, moderate, and engage in online conversations on SeeClickFix forum
• Identify patterns and trends in customer requests and product performance
• Generate compelling content for SeeClickFix social media accounts
• Author creative blog posts to communicate SeeClickFix government, media and community updates.
• Communicate issues, opportunities, and insights to the company at large
• Represent and act as an advocate for SeeClickFix within the community

Qualifications

• Proficient with Microsoft Office products
• Have excellent verbal and written communication skills
• Is comfortable in a telesales environment
• Strong organizational skills
• Great communicator and enjoys working with helping people
• Net savvy with social media tools
• Proficient in any foreign language is a plus
• Experience in customer service, marketing, and blogging a plus