Thank you for your communication with Richmond City Government online. This request is an existing request that has already been reported and submitted to our Department of Public Work so that proper inspection and handling can take place accordingly. The CRS#20020977166 is the reference number for the request that was sent to the Department of Public Works. Your concern has been placed in the CRS system for the appointed department to begin the process. If you have any further questions, or want to check the status or updates for this concern please feel free to contact us at 804-646-7000 to speak with a Customer Service Representative please reference the CRS# when inquiring about this concern. We appreciate your communication that helps us in “Building The Best Richmond” together.