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Hosted CRM Features

SeeClickFix's pricing is simple for governments and municipalities of all sizes.

Mobile Apps (iPhone & Android) Free Plus CRM Connect
Robust mobile web service for all internet-enabled devices Included Included Included
Free mobile apps for constituents Included Included Included
Your branding on SeeClickFix Apps Included Included
Custom built mobile apps in iTunes App Store and Android Marketplace Included Included
Add custom buttons (e.g. News, Events, FAQs, etc.) Included Included
Reverse 311 functionality Included Included
Customization
Custom email alerts Included Included Included
Configurable personal email notification settings Included Included Included
Custom branding on web interface Included Included
Custom service request categories and secondary fields Included Included
Custom service-level agreements (SLA) for each request category Included Included
Custom routing by service request type and secondary fields Included Included
Customizable automated emails to update constituents on service request status Included Included
Custom recurring Excel or CSV reports auto-emailed to admin(s) Included Included
All customization can be updated at any time, without any IT resources, changes visible in real-time across all SCF channels Included Included
Social Engagement Platform
Dynamic, interactive map widgets Included Included Included
Ability to vote for, comment on, add photos/video to, and follow specific issues Included Included Included
Leverage media and community partnerships to reach more citizens at no additional cost Included Included Included
Partner more closely with elected officials leveraging Watch Areas Included Included Included
Ability to integrate SeeClickFix as a tab on your official Facebook Page Included Included Included
Ability to send status updates to Twitter Included Included Included
Admin Dashboard
Ability to auto-assign and manually re-assign service requests Included Included
Date range report with breakout by request category, geography and channel source Included Included
Ability to 'Acknowledge' service requests Included Included
Ability to 'Close' service requests Included Included
Ability to add comments Included Included
Ability to bulk update specific issues Included Included
Ability to generate ad hoc reports Included Included
Ability to create private notes and messaging between admins Included Included
No IT resources required for updating Included Included
Workflow Management
Ability to assign issues to specific admin users Included Included
Admin follow-up notifications Included Included
Ability to acknowledge and close issues from the field via mobile apps Included Included
Ability to add comments and/or photo of completed request from the field Included Included
All changes made from the field dynamically update across all SeeClickFix channels Included Included
Audit logging of admin actions: Reporting can capture the admin user that reported, acknowledged, and/or closed an issue along with the related date/time Included Included
Field Apps
Task-specific web apps Included Included
Submit new reports by hitting one button Included Included
Apps resize for tablets or phones Included Included
Dashboard map view displays distance from assigned requests Included Included
Close requests with one button Included Included
Connect
Supported connection into your existing web-enabled CRM/work order system (e.g. Lagan, Cityworks, Motorola, Cartegraph, Maximo, Open311, etc.) Included
City's CRM defines service request categories, dynamically updated via API connection Included
Ability to have our map widgets reflect all service request types regardless of the channel used to enter the request into the CRM Included
Host Open311 Endpoint
API key management Included
Request rate limiting Included
Content filtering and moderation Included
Version updating and compliance Included
Inclusion in global discovery service Included